Wifi Stop working for 3 weeks now!

[yuwenchen]

My Wi-Fi has been down for three weeks. During this time, I’ve tried resetting the box by pressing the reset button with a needle. I’ve already tried at least 25 times! Could you please DM me and arrange to replace the entire box?

[yuwenchen]

Hello Imran,

I used a laptop and follow the instruction, but it still doesn't work at all. Can you please let me a replacement?

[Imran_ruckus]

Hi @yuwenchen 

Greetings!!!

Thank you for the response and the update.

Apologies for the delay in the response.

Could you please let me know at what step you are stuck. Please share the screenshots.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[yuwenchen]

Hello Imran,

I followed the steps by using a laptop, but it still doesn't work! What is the next solution?

[Imran_ruckus]

Hi @yuwenchen 

Greetings!!!

Thank you for the response and the update.

Apologies for the delay in the response.

Could you please let me know at what step you are stuck? Please share the screenshots.

Additionally, please share a picture showing the Software Recovery Cable connections between the Switch and the Laptop.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @yuwenchen 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support