Wifi Stop working for 3 weeks now!

[yuwenchen]

My Wi-Fi has been down for three weeks. During this time, I’ve tried resetting the box by pressing the reset button with a needle. I’ve already tried at least 25 times! Could you please DM me and arrange to replace the entire box?

[Imran_ruckus]

Hi @yuwenchen 

Greetings!

Thank you for your response and the update.

If the hard reset is not resolving the issue, please proceed with performing a Software Recovery on the switch as outlined in the RUCKUS Lennar Knowledge Base self-help article below:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

Kindly let me know the outcome, and feel free to reach out if you encounter any difficulties during the Software Recovery process.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[yuwenchen]

I have been trying the solution 1, but it doesn't work! I believe I have been tried for more than 50 times already.

I don't have laptop so solution 2 is out of option.

Could you just simply replace it?

[Imran_ruckus]

Hi @yuwenchen 

Greetings, and thank you for your response and update.

Apologies for the delay in getting back to you.

Please note that this forum provides best-effort support, and a laptop is required to complete the Software Recovery process. If the recovery is unsuccessful, I can proceed with requesting replacement approval.

If you continue to face difficulties following the steps, we recommend seeking assistance from a local technician.

Kindly let me know the outcome once you’ve tried the steps.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[yuwenchen]

What do you meant by local tech?

[Imran_ruckus]

Hi @yuwenchen 

Greetings!!!

Thank you for your response and update.

Please note that this forum provides best-effort support, and a laptop is required to complete the Software Recovery process. If the recovery is unsuccessful, I can proceed with requesting replacement approval.

If you continue to face difficulties following the steps, we recommend seeking assistance from a local technician.

RUCKUS does not have a support team of technicians to support on-site for Lennar Homes.

Kindly let me know the outcome once you’ve tried the steps.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support