Wifi Extender not extending WiFi power button red

[Traderjoe05]

I am experiencing an issue with my Ruckus WiFi extender. The power light is showing a solid red light, and none of the lights for 5G, 2.4G, Air, or CTL are illuminated. Despite attempting to reset the device using a paper clip, I have been unable to restore functionality. This issue is preventing me from improving the WiFi signal on my ground floor.  Does anyone know hoy to remediate this issue.

[Imran_ruckus]

Hi @Traderjoe05 

Thank you for the response and the update,

Please use the Google drive link shared in my previous post to upload the Pictures and Video.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Traderjoe05]

Hi Imran I don’t have an option to add to that google drive folder location. I can navigate to the location to see the examples.

[Imran_ruckus]

Hi @Traderjoe05 

Thank you for your response and the update.

Please ensure that you are logged into your Gmail account and drag and drop the files on the given link.

Thank you once again for your cooperation.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Traderjoe05]

Hi Imran I’ve uploaded two videos of the access point and the switch devices

[Imran_ruckus]

Hi @Traderjoe05 

Greetings!!!

Thank you for the response and the information.

Based on the troubleshooting done, and you confirm after performing the reset of the Access Point, and checking all the connectivity and connections, the failure persists. And this is the only ONE access point that isn’t working with RED PWR LED even after checking with an external power adapter it behaves the same. This ONE Access Point Unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.