RUCKUS R510 Access Point (AP) keep dropping or Not working

[vasokan21]

I’ve gone through the instructions provided, but I’m facing significant challenges. I only have a MacBook with me, and the instructions seem outdated. Do you expect me to purchase a new Windows laptop just to follow them? The video you’ve shared is over 4 years old and references a different macOS version, which doesn’t align with the current macOS 18.2. How do you expect this to work in the current environment?

Why does this process have to be so complicated? RUCKUS advertises a lifetime warranty, but I’m struggling to see where that warranty coverage comes into play here. Where is the support for warranty repairs or issue resolution? Simply posting instructions doesn’t seem to address the problem effectively.

This has been a frustrating experience, and I’d appreciate a more practical solution to resolve the issue.

[Imran_ruckus]

Hi @vasokan21 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues on getting RUCKUS Switch console access on MAC device.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To assist with obtaining console access on a Mac, please refer to the following video:

Video on Console Access for Mac

Additional video: https://www.youtube.com/watch?v=ZUREx-161H4

Kindly disregard the drivers demonstrated in the video. Instead, please download and install the drivers listed below before accessing the switch via the Mac terminal:

Mac iOS System Solution:

Install the necessary drivers to enable communication with the switch (ICX-7150-C12P) using a USB Type-C to console cable.

Drivers:

• Silicon Labs USB-to-UART Bridge VCP Drivers
• Ruckus Brocade ICX-7150 USB Serial Driver for Mac

Please let me know if you have any further questions.

Thank you for your patience.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @vasokan21 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community