Wifi Extender not extending WiFi power button red

[Traderjoe05]

I am experiencing an issue with my Ruckus WiFi extender. The power light is showing a solid red light, and none of the lights for 5G, 2.4G, Air, or CTL are illuminated. Despite attempting to reset the device using a paper clip, I have been unable to restore functionality. This issue is preventing me from improving the WiFi signal on my ground floor.  Does anyone know hoy to remediate this issue.

[Traderjoe05]

Hello Imran,  when I try to post the url into the chat I am not assisted by a representative but rather a chatbot that doesn’t help me.  I tried to enter the url and I’m prompted on whether I am a Lennar customer and if I have a serial number for the defective access point.  I enter the SN code on the back *********** and it doesn’t appear to be a valid serial number. Can you help?

[Imran_ruckus]

Hi @Traderjoe05 

I hope this message finds you well.

Thank you for your prompt response and the update provided.

Kindly note that the RMA request should be submitted exclusively through the CHAT option. Please refer to the steps outlined in my previous RMA post and follow them to successfully submit your request.

We greatly appreciate your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Traderjoe05]

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Wifi-Extender-not-extending-...

[Imran_ruckus]

Hi @Traderjoe05 

I hope this message finds you well.

Could you please let me know if your RMA is initiated with CHAT?

Kindly note that the RMA request should be submitted exclusively through the CHAT option. Please refer to the steps outlined in my previous RMA post and follow them to successfully submit your request.

We greatly appreciate your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community