Web Management for Second-Hand RUCKUS ICX 7150-C12P

[Ironfeliks23]

I bought a home with the switch below installed with paired access points (R510) for internet access around the house. The original failed last weekend, and I purchased one of the equivalent units from a neighbor who had upgraded their system. 

RUCKUS ICX 7150-C12P

The newly purchased, second hand, unit is running firmware 08.0.80. I am seeing lower performance than I did with the equivalent unit before. And I'm trying to upgrade the firmware. I have a laptop hooked up to the USB port and can get to the command line interface. But I am struggling to enable web management so that I can complete settings and firmware updates. 

After many hours of web tutorials, and trying various commands, here's where I have gotten to: The boot partition works, the primary partition is corrupted and does not boot, I am booted to the secondary partition. I have been successful in commanding the removal of the configuration information and reset to factory settings. Now, when I do show configuration, I get route=0.0.0.0.  Following each of the tutorials, I cannot seem to get the switch to respond to a ping, therefore access web management, via the 12 ports used for the switch. At this point, I'm looking for assistance in getting to the point where the settings can be updated and the firmware brought up to at least 08.0.95 so that it can talk to the other ruckus appliances and be managed by the app. 

There are four devices plugged into the switch. The two power over ethernet access points (port 1 and 2), the internet router (also default gateway), and then a Netgear Orbi bridge to connect one of the rooms with higher speed (port 3 and 4). Prior to the original unit failing, we saw no issues with latency or total download speed. Now, with this unit, the access points seem like they are choked. Devices will routinely switch back to cell because they do not believe there's internet on the Wi-Fi. Latency is high, and while the download speed is good when it's working, sometimes it gets blanked out. My hope is that by getting the firmware up to a more recent standard, performance will be returned. Both the previous unit and the current unit are the same model number.

This has been one of those super frustrating experiences and I am very happy for any and all suggestions this forum may have.  When I do "show version" it shows the SW as 08.0.80dT213.  I make this point because every walk through says I should be able to go into the configuration terminal and then command "ip address ###.###.###.###" except, under "ip" address is not a valid command.  I even went back and pulled the "Ruckus FastIron Web Management Interface User Guide, 08.0.80" and it uses the same nomenclature.  But when I am in the terminal and use "ip ?" to see commands, address is not one of them.  Something just feels "strange" to be sure. 

[pinky_ruckus]

Hi @Ironfeliks23 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working. 

Before we can help, we need to check which version the Switch is  currently running.

Please follow the below steps and help us with the queries,

1. To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.