WAPs all down after power outage - attempts to console (Mac) have failed

[gmasciopinto]

After a power outage, my switch stopped working. We have a connection from our ISP router, but both access points have all lights off. The switch has two lights on: SYST/amber, and PWR/green.

I've restarted the switch and also tried the reset button while replugging it in, but that left the lights blinking endlessly.

After installing the two drivers listed in this article, I've connected my Macbook Pro with a type-C cable to the switch, and opened Terminal. I followed the steps listed in the post, as well as the different instructions in the video the same article linked to, but neither approach worked. No device appears to be detected - using the prompts doesn't display any additional connection.

Strangely, while attempting to console at one point earlier in the day, I noticed the WAPs were on, but the connection was weak. After leaving that to do its thing for a few hours, I decided to restart the device to give it a good bootup. Unfortunately, that brought me back to square one: orange SYST light, green PWR, no connection, access points all down.

I've had power outages before in this house and the reset has always worked. Please advise, thank you.

[gmasciopinto]

Neither of the two links you just provided point anywhere. They both load "page not found".

[Jayavidhya]

Hi @gmasciopinto 

Sorry for the inconvenience.

Please follow the below link to solve the issue.

Creating a New Wireless WLAN (SSID)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN...

How to improve your 2.4 GHz signal

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-improve-your-2-4-GHz-...

Best regards,

Jayavidhya

Lennar Home Community

[gmasciopinto]

I followed the instructions to the first link and created a new WLAN. It appears on the list as an available network but has the same problem as the main one: it allows you to connect but won't actually provide any connectivity. (Everything times out.)

I also followed the second link and created a 2.4 GHz only SSID but that has the same issue as above.

I can't even get the internet speed test to measure the speed (it times out) on either of the new SSIDs.

[gmasciopinto]

I opened a new thread and they found the solution. Thank you for your help.

Other thread

[Jayavidhya]

Hi @gmasciopinto 

Thanks for your update.

Best regards,

Jayavidhya

Lennar Home Community