Solved: RUCKUS Forums - Re: Urgent Support Request – RUCKUS ICX-7150-C12P ... - Page 3

Binderboy1 · ‎07-04-2025

Dear RUCKUS Support Team,

I am writing to express my deep dissatisfaction with the performance of my RUCKUS ICX-7150-C12P switch, which has completely powered down without warning or any identifiable cause. This issue has resulted in a complete loss of connectivity throughout my home.

I followed all recommended steps to perform a factory reset, but unfortunately, each attempt was unsuccessful. This device serves as the central hub for my home network, including critical systems such as my Ring security cameras and home alarm system—none of which are currently operational.

Given the severity of the disruption and the security concerns it raises, I am requesting that a qualified technician contact me as soon as possible to assist in resolving this issue.

Please treat this matter with urgency. I am available to provide any additional information or perform troubleshooting steps as needed.

Thank you for your prompt attention.

Best regards,

Lawrence Binder

Imran_ruckus · ‎07-04-2025

Hi @Binderboy1

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists.

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, please contact us via chat using the link provided below in this post. Kindly copy the URL/link of this post and paste it in the chat along with the serial number of your RUCKUS Switch when prompted.

Please refer to the example screenshot below for guidance on how to copy and share the required information:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

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Binderboy1 · ‎07-04-2025

Disregard my previous message I located the link. Thank you for your help

Imran_ruckus · ‎07-04-2025

Hi @Binderboy1

Thank you for your response and confirmation.

Please let me know if you need any further assistance.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Urgent Support Request – RUCKUS ICX-7150-C12P Power Failure