Upgrading switch from Mac

[twuz1010]

Pinky, sorry for delayed response.  I tried running the Upgrade Tool (MAC) today but it keeps saying "Unable to reach device."  I'm wondering if my Xfinity Gateway router is blocking access...Any suggestions?  I'm able to log into the switch with same IP and username/password from the same laptop I'm trying to use the upgrade tool on.

[pinky_ruckus]

Hi @twuz1010 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that you are facing difficulties upgrading the Switch.

Could you please use the  IP address of the Switch to login to the web browser and confirm if you are able to access the Switch dashboard?

You should observe the Switch Dashboard, which should be visible upon accessing the appropriate IP address, as illustrated in the screenshot below.

Please let us know if you are able to access the dashboard with the obtained IP address.

Kindly request you to share the screenshot of the Switch dashboard after logging in with the username and the password.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @twuz1010 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @twuz1010 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[twuz1010]