Upgrading from 08.0.95N to 09.0.10j_cd4 ICX7150 web console not loading

[EarthLifeForm]

Like the subject says, I upgraded to 09.0.10j.  The web console doesn't load even though it shows it in the configuration

RuckusSwitch(config)#show web
HTTP server status: Enabled
HTTPS server status: Enabled
No web connection.

I have also tried 09.0.10j_cd3 with the same issue (see the results below)RuckusSwitch(config)#show flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 29360128, Version:09.0.10jT211 (SPS09010j_cd3.bin)
Compressed Sec Code size = 29360128, Version:09.0.10jT211 (SPS09010j_cd3.bin)
Compressed Pri Boot Code size = 786944, Version:10.1.26T225 (mnz10126)
Compressed Sec Boot Code size = 786944, Version:10.1.26T225 (mnz10126)
Code Flash Free Space = 983105536

I also noticed during boot up an error.

Error [1 ui_common_send: Not able to apply - itc error please try again] parsing line: [web-management http]

I follow the instructions here -> https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-3A82588D-F1EF-4325-8396-EED525B9D24...

I have tried to change the IP as suggested -> https://community.ruckuswireless.com/t5/ICX-Switches/ICX-7150-9-00-10-Web-Service/td-p/39285

no luck.

[Imran_ruckus]

Hi @EarthLifeForm 

I hope this message finds you well.

Thank you for your patience while we investigated the issue. I have tested the current version of your Switch (SPS09010j_cd4) in our lab environment and confirmed that it exhibits the same behavior as observed in your setup.

After consulting with our team, we recommend upgrading or downgrading your RUCKUS ICX-7150-C12P Switch to version 08095n, which is our stable and recommended firmware at this time.

Here is the link to download the 08095n firmware patch: 

https://support.ruckuswireless.com/software/3958-ruckus-icx-fastiron-08-0-95n-ga-software-release-zi...

Once you have completed the downgrade to version 08095n, please monitor the Switch's performance and let us know how it goes. We appreciate your understanding and look forward to your feedback.

Thank you once again for your continued patience.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[EarthLifeForm]

When will I know when it is safe to upgrade to SPS09010j?  I get that you can repro the issue, why has no one else reported it?

[Imran_ruckus]

Hi @EarthLifeForm 

Thank you for your prompt response.

We have identified that the SPS09010j version encounters issues on the 7150 model. Therefore, we currently recommend using version 08095n as a stable alternative.

Rest assured, we will update you as soon as we receive any updates regarding this matter.

Thank you once again for your understanding and cooperation.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @EarthLifeForm 

Could you please respond on the private chat to proceed further? For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @EarthLifeForm 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community