Upgrading from 08.0.95N to 09.0.10j_cd4 ICX7150 web console not loading

[EarthLifeForm]

Like the subject says, I upgraded to 09.0.10j.  The web console doesn't load even though it shows it in the configuration

RuckusSwitch(config)#show web
HTTP server status: Enabled
HTTPS server status: Enabled
No web connection.

I have also tried 09.0.10j_cd3 with the same issue (see the results below)RuckusSwitch(config)#show flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 29360128, Version:09.0.10jT211 (SPS09010j_cd3.bin)
Compressed Sec Code size = 29360128, Version:09.0.10jT211 (SPS09010j_cd3.bin)
Compressed Pri Boot Code size = 786944, Version:10.1.26T225 (mnz10126)
Compressed Sec Boot Code size = 786944, Version:10.1.26T225 (mnz10126)
Code Flash Free Space = 983105536

I also noticed during boot up an error.

Error [1 ui_common_send: Not able to apply - itc error please try again] parsing line: [web-management http]

I follow the instructions here -> https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-3A82588D-F1EF-4325-8396-EED525B9D24...

I have tried to change the IP as suggested -> https://community.ruckuswireless.com/t5/ICX-Switches/ICX-7150-9-00-10-Web-Service/td-p/39285

no luck.

[MariaC862]

Hi,

Thank you for your post. Could you please check if you get the same result on a different browser or in a private browsing mode?

When you mention “it does not load,” do you mean that it doesn’t even display the login prompt?

Is web management enabled in the running configuration?

I researched the error you shared: “Error [1 ui_common_send: Not able to apply - itc error please try again] parsing line: [web-management http],” but couldn’t find anything similar. I recommend opening a ticket with our support team for further investigation, especially if the answers to my previous questions are yes.

Best regards.

[EarthLifeForm]

Site can't be reached.
Tried on Chrome and again in Incognito. Also from my phone.  This worked 1 hour before when I tried with  08.0.95N

[MariaC862]

Thank you for your input, what you have described meets all the requirements for web management to work properly. I suggest contacting our support team as the next step.

[EarthLifeForm]

My switch came with my home and the builder no longer has a support contract so support said they cannot open the ticket.