Updating my SSID with Ruckus

[gautam]

I have Ruckus ICX7150 -C12P switch with 2 access points in my home. I have recently upgraded my router and have a new SSID. The existing Ruckus switch seems to be working fine and is transmitting with my old SSID. I have no way of updating the SSID and request help in doing so.


Admin edit: Removed some information for security reasons

[Imran_ruckus]

Hi @gautam 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you need assistance in setting up SSID broadcasting from RUCKUS devices.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please note that replacing your ISP (Internet Service Provider) router does not change the existing SSID configured on your RUCKUS devices. Your RUCKUS Access Points will continue broadcasting the same wireless network (SSID) that was previously configured.

If you would like to create a new SSID or modify the existing one, please refer to the following RUCKUS Lennar Knowledge Base self-help article:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Guidelines-on-creating-a-Wir...

Please let me know how it goes or if you need any assistance while following the guide.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[gautam]

Hi Imran,

This is what i get when i log in to the unleashed app. This was not the case before. I do not see any network details. I would appreciate your guidance on this. Am i in the right app. 

[Imran_ruckus]

Hi @gautam 

Thank you for your response and the update.

Could you please let me know the current version of your RUCKUS Unleashed system?

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[gautam]

This is the webapp and the latest mobile app that i downloaded shows the same the app prompts for option of - Typical/Gateway and either way Configure.Me does not show up in the wifi (as i am led to believe).