Lennar Homeowner: ICX 7150 Stuck on Amber SYST Light - RMA Request

[AB1]

Hello Ruckus Support team, 

I am a Lennar Homeowner experiencing a total boot failure on my ICX 7150 switch.

• Current Symptoms: The PWR light is solid Green and the SYST light is solid Amber/Orange. No other port activity lights function, and my ceiling-mounted Wi-Fi Access Points are completely unpowered.
• Troubleshooting Performed: I have tried a hard factory reset by holding down the recessed reset button while power-cycling the device. The system remains stuck in this halted state.
• Hardware Access: I do not have an Ethernet adapter or a compatible USB-to-serial console data cable for my Mac, making local CLI/TFTP software recovery impossible.
  Because this matches the known flash memory failure pattern, I am requesting a formal RMA for a replacement unit under the Lennar warranty program. Please let me know how to securely provide my shipping address and switch serial number. Thank you!
  

[Imran_ruckus]

Hi @AB1 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS Switch stuck in a boot mode with Amber SYST LED.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

If hard reset of the Switch doesn't work please perform the Software Recovery to the Switch. Refer to the mentioned RUCKUS Lennar Knowledge Base self-help article for the process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

If your laptop does not have a built-in Ethernet port, we recommend using an external Ethernet adapter (please refer to the screenshot below for an example).

Once you have the adapter connected, please proceed with the steps and let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[AB1]

Thank you for the reply.As mentioned in my initial post, I am using a Mac that does not have an Ethernet port, and I do not have access to an external Ethernet adapter to perform a local TFTP/Software Recovery. Furthermore, the physical paperclip reset method has failed to recover the unit.Because the switch is completely unresponsive due to the known flash memory partition issue following a power disruption, I cannot perform a software recovery. Please escalate this case to issue an RMA replacement unit under the Lennar Homeowner warranty program.I have the switch serial number ready to provide via private message as soon as an agent can open the secure intake channel. Thank you!

[Imran_ruckus]

Hi @AB1,

Thank you for your response.

I apologize for the inconvenience.

Based on the information provided, this appears to be a software-related issue that can likely be resolved through troubleshooting. As per our support policy, we are unable to process an RMA for software-related issues or without first attempting the recommended troubleshooting steps.

As mentioned previously, if your laptop does not have a built-in Ethernet port, we recommend using an external Ethernet adapter (please refer to the screenshot below for an example)

To assist with obtaining console access on a Mac, please refer to the following video:

Video on Console Access for Mac

Additional video: https://www.youtube.com/watch?v=ZUREx-161H4

Kindly disregard the drivers demonstrated in the video. Instead, please download and install the drivers listed below before accessing the switch via the Mac terminal:

Mac iOS System Solution:

Install the necessary drivers to enable communication with the switch (ICX-7150-C12P) using a USB Type-C to console cable.

Drivers:

• Silicon Labs USB-to-UART Bridge VCP Drivers
• Ruckus Brocade ICX-7150 USB Serial Driver for Mac

Please let me how it goes.

Thank you for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[AB1]

Hi Imran,

I purchased the recommended adapter and Ethernet cable as advised, but my MacBook is still not receiving a signal from the switch.

At this point, I have spent the majority of my Saturday evening and incurred additional cost acquiring the suggested equipment, but unfortunately have not had any success resolving the issue.

If no further resolution is possible, please advise on how to proceed with an RMA.
Thank you,