The Access Points have already Multicast and Broadcast enabled, however we convert that traffic type into unicast, and some devices prefer the original traffic type, however must be configured via CLI(command line interface), using any external application such a Putty or Mobaxterm, lo let me add the commands and the steps.
Note: Please read the guides carefully before start the troubleshooting.
1:Find the IP address of the Master Access Point, this cam be found in the APP, Unleashed Dashboard, or you can use the next guide to discover your network device's IP address.
How to find my Ruckus “Devices IP address” using free applications
2:Now you know the IP address, you need to gain remote access to the Master Access Point using any of the next two Application: Putty or Mobaxterm, you can follow up the next guide:
How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"
3:You will be requested for credentials which must be the same you used in the Unleashed APP or Dashboard, if you don't know the credential test the next combination:
4:once you gain access, you need to run the next set of commands to disabled Directed Multicast/Broadcast.
no qos directed-multicast
This prevents the WLAN from converting multicast traffic to unicast
qos directed-threshold 0
This disables BOTH directed broadcast and directed multicast on the SSID.
If there is only a single client, it will receive broadcast traffic as broadcast and multicast traffic as multicast.
ruckus(config-wlan)# no qos directed-multicast
ruckus(config-wlan)# qos directed-threshold 0
Technical Support Engineer | L2 TAC Wired