Unleashed mobile app shows APs but not the switch

[adamb303]

As the title says, my home network is visible within the unleashed mobile app. I can see both of the APs and all the details associated with them. When you cycle through the "carousel" of options at the top "no switches" are visible on the switches section. Shouldn't I be able to see and manage my switch from there?

[adamb303]

telnet@ICX7150-C12 Switch>enable
No password has been assigned yet...
telnet@ICX7150-C12 Switch#show version
Copyright (c) 2017 Ruckus Wireless, Inc. All rights reserved.
UNIT 1: compiled on Aug 30 2018 at 04:38:38 labeled as SPS08070c
(25713184 bytes) from Primary SPS08070c.bin
SW: Version 08.0.70cT211
Compressed Boot-Monitor Image size = 786944, Version:10.1.13T225 (mnz10113)
Compiled on Tue Jul 24 10:23:08 2018

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3850P0GX
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 36 day(s) 4 hour(s) 17 minute(s) 25 second(s)
The system started at 00:12:29 GMT+00 Sat Jan 01 2000

The system : started=cold start

telnet@ICX7150-C12 Switch#show flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 25713184, Version:08.0.70cT211 (SPS08070c.bin)
Compressed Sec Code size = 29437672, Version:08.0.70cT213 (SPR08070c.bin)
Compressed Boot-Monitor Image size = 786944, Version:10.1.13T225
Code Flash Free Space = 1319034880

[adamb303]

.

[pinky_ruckus · Accepted solution]

Hello @adamb303 ,

Greetings!

Thank you for the response.

I understand that your Switch is on older version, which is 08070c.

We suggest upgrading your switch to the latest stable version to avoid this issue in the future. 

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to upgrade the switch to the recommended version.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-71...

Please follow the process explained in the article and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[adamb303]

Yes, thank you for the reply. I had already found that thread and performed the upgrade. The upgrade is successful as far as I can tell, but now both my access points are unpowered.

I checked 

ICX7150-C12 Switch#show inline power

It's showing "On" for all 12 so not sure how to proceed there.

"show poe" shows the oper state of three as on with powered consumed.

[pinky_ruckus]

Hello @adamb303 ,

Thank you for the response.

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.