Unleashed You are not connected to a Unleshed Network

[dtsteinb]

I am trying to connect via my iphone.  When I try to login I get the following message

You are not connected to Unleased Network.  Go to Settings?  Yes   No

I am putting in the correct login info and my device is connected to the Ruckus Wifi Network.  Any help would be appreciated.

[Imran_ruckus · Accepted solution]

Hi @dtsteinb 

Thank you for the information you shared.

To see and change password etc., to your unleashed Wi-Fi network below is the process.

Please browse and login to your Unleashed account.

Select Wi-Fi Network>>Select your WLAN Network (SSID)>>Edit WLAN>>Change the password  

(Please refer to the below screenshots)

I would suggest you create a new WLAN/SSID and create a separate 5G network from your Unleashed Access Point, connect to the new Wi-Fi SSID from your iPhone, and try to log in on the Unleashed App. (Use the same username/password you use to log into Unleashed on the web browser)

Creating a New Wireless WLAN (SSID):

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN...

Video:

https://www.youtube.com/watch?v=eSl_8rs1QnU

Please check and let me know if you have any queries in this regard.

Could you also share a screenshot showing the Unleashed version as mentioned in my previous post?

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[dabel524]

Hello all. I'm having the same problem and none of the solutions provided seem to work. I've tried connecting to the switch using the Unleashed IOS app (yes I've updated to the latest version) and receive the message "You are not connected to Unleashed network.". I don't see the Lennar-XXXXXXX network and when I try to access it directly it indicates that it is not a valid network. I've found the IP address of the master AP but when I go to it via the web I don't know the credentials (I've tried using my Unleashed credentials with no success). I've tried using that IP in the Unleashed app by changing the login destination to the IP but it does not connect. I've tried accessing Unleashed through the web address unleashed.ruckuswireless.com but get a potential security warning. Can anyone help!?

[Sgatjens]

Hi @dabel524 

Thank you for reaching out to us for assistance. To maintain order and ensure that your query receives the attention it deserves, we kindly request that you create your own post on the forum rather than posting or requesting help on existing posts. This helps us manage and address your concerns more effectively. We appreciate your cooperation and look forward to assisting you with your inquiry.

Kind regards,

Sofia Gätjens