CommScope RUCKUS Community Forums

Peaches · ‎03-17-2023

I am unable to get into the ruckus unleashed app all of a sudden. It keeps saying “I’m not connected to the network”. “Go to settings?” I am connected everything is working fine all status lights are like they should be. I’m not a tech person so go easy on me! Thanks in advance.

Ayush_Tripathi · ‎03-18-2023

Hello,

Please confirm what is the unleashed firmware version ? Which mobile device (Android, IOS) you are trying to connect with unleashed app?

1- Uninstall the Mobile App in the cellphone and try again.

2- Try to Log in using credentials for Google or Facebook, etc.

3- Test with another cellphone available.

Please check if "Enable Mobile App remote Management" option is enable on the unleashed controller.

Please refer the below KB article-

https://support.ruckuswireless.com/articles/000010929

View solution in original post

DavidCh · ‎06-22-2023

Hello,

PLEASE NOTE: This is a known issue on which we are working with our Engineering Team internally. And This issue is expected to be fixed in the upcoming Unleashed version 200.14 software release and the App Release.

The estimated Time of Arrival (ETA) for the release is Mid of July 2023.

David Chavarria
Technical Support Manager

Wordy068 · ‎07-08-2024

The term "Unleashed App" can refer to two different applications:-

1. Ruckus Unleashed Mobile App:- This app is designed for managing Ruckus Wireless access points. It simplifies the installation, configuration, and management of WLANs (Wireless Local Area Networks). Ruckus Unleashed access points are known for being affordable and easy to deploy, making them ideal for small and medium-sized businesses.

2. Unleashed Camera Remote App:- This app is designed to work with a small Bluetooth module that attaches to your camera. The app allows you to control your camera remotely from your phone, offering features such as:-

Remote triggering for tripod shots and family photos
Video recording, even with multiple cameras
Changing settings from the app, without touching the camera
Direct in-camera geotagging
Long exposures, perfectly timed up to 4.5 hours
Timelapses made easy, even advanced “holy grail” day-night transitions
HDR bracketing
Focus bracketing
Gallery with high resolution photo review
Photo sharing, right from the app

Imran_ruckus · ‎07-08-2024

Hello @Wordy068

Greetings!!!

I hope this message finds you well.

Thank you for your valuable suggestion. We sincerely appreciate the time and assistance you've provided.

Please don't hesitate to contact us with any further queries or concerns regarding RUCKUS Lennar Home setups.

Once again, thank you for your time and support.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community