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Unleashed App

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Peaches
New Contributor

‎03-17-2023 05:17 PM

I am unable to get into the ruckus unleashed app all of a sudden. It keeps saying “I’m not connected to the network”. “Go to settings?” I am connected everything is working fine all status lights are like they should be. I’m not a tech person so go easy on me! Thanks in advance. 

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Ayush_Tripathi
RUCKUS Team Member

‎03-18-2023 04:13 AM

Hello,

Please confirm what is the unleashed firmware version ? Which mobile device (Android, IOS) you are trying to connect with unleashed app? 

1- Uninstall the Mobile App in the cellphone and try again.
 
2- Try to Log in using credentials for Google or Facebook, etc.
 
3- Test with another cellphone available.

Please check if "Enable Mobile App remote Management" option is enable on the unleashed controller.

Please refer the below KB article-

https://support.ruckuswireless.com/articles/000010929

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DavidCh
Moderator
Moderator

‎06-22-2023 11:55 AM

Hello,

PLEASE NOTE: This is a known issue on which we are working with our Engineering Team internally. And This issue is expected to be fixed in the upcoming Unleashed version 200.14 software release and the App Release.  

The estimated Time of Arrival (ETA) for the release is Mid of July 2023.

David Chavarria
Technical Support Manager

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