Unable to start the Ruckus network after recent power out

[srnanduri]

Hi,

My internet service provider is Comcast and I am able to connect to my router's network. But after recent power outage, my access points connection became slow and I turned the network off from Unleashed app to restart the network. But after that, I don't see Ruckus network at all and I am also unable to connect to the ICX switch command line. can any one please help?

Thanks,

Sitaram.

[Jayavidhya]

Hi @srnanduri 

Thanks for your reply.

Please try gaining the access to the switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB. )

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once you are logged in to the ICX-7150-C12P please perform the following commands and share the output:

enable

Show flash

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community
 

[srnanduri]

After I executed "enable" I see below output:

ICX7150-C12-Router>enable

No password has been assigned yet...

ICX7150-C12-Router#

[srnanduri]

on "Show flash" I see below output:

ICX7150-C12-Router#show flash

Stack unit 1:

  NAND Type: Micron NAND 2GiB (x 1)

  Compressed Pri Code size = 25968884, Version:08.0.80dT211 (SPS08080d.bin)

  Compressed Sec Code size = 29819448, Version:08.0.80dT213 (SPR08080d.bin)

  Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225

  Code Flash Free Space = 1204981760

ICX7150-C12-Router#

[srnanduri]

Since now I am able to connect to console via terminal in my Mac book, I was able to run below commands to reload the switch in switch mode. After reload, I executed "show flash" and now I see below output:

ICX7150-C12-Switch#show flash                      

Stack unit 1:

  NAND Type: Micron NAND 2GiB (x 1)

  Compressed Pri Code size = 25968884, Version:08.0.80dT211 (SPS08080d.bin)

  Compressed Sec Code size = 25968884, Version:08.0.80dT211 (SPS08080d.bin)

  Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225

  Code Flash Free Space = 1204916224

But still my ruckus network is still down and I am unable to login to my Unleashed app and also my APs' radio is down. Please let me know next steps.

Thanks,

Sitaram.

[Jayavidhya]

Hi @srnanduri 

Thanks for your reply,

Based on your description it seems that you are running in 08080f code. Please perform an upgrade to the code 08095g UFI and upgrade both partitions primary and secondary with the switching code file named SPS08095gufi.bin, take into consideration that is the Switch is running a code lower than 08080 you need to upgrade twice, from the code you are to 08080f and then the recommended code 08095g UFI.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Best regards,

Jayavidhya

Lennar Home Community