Hello! We've been living in our Lennar home for more than 5.5 years. Unfortunately, just last week the internet dropped and we were unable to locate the WIFI for our home. There were no power outages recently and nothing of concern lately that could have tripped the Ruckus.
We checked the Ruckus switch and based on all the forms I read, there were no issues with lights by the ports (Syst and Pwr lights are solid green as well as the lights next to the two AP ports).
We noticed the 2 APs itself had flashing power lights and either a solid or flashing CTL light. After doing numerous restarts to the power cord connected to the Ruckus we are still not able to connect to the WIFI. I've been reading a lot of the forums and previous posts and have attempted many different things but cannot figure out the issue.
(Please note both of these AP photos are of the same AP. The second AP has flashing green lights for both the Pwr and the CTRL lights, which are not shown).
1) I am unable to scan for my Ruckus' IP address. I have installed the Advanced IP Scanner and cannot locate any Ruckus devices. Even did restarts to the Ruckus to see if it would catch, but it made no difference.
2) Thought it was the PoE's not On and working so I connected to the Command Line through USB-C and was able to see that all of the ports were "On".
3) Have done numerous resets on the Ruckus itself and followed the instructions to hold the reset button waiting for all lights to flash and let it do it's thing.
Unfortunately, none of these things have helped us in reconnecting the Ruckus to the APs. Please help!
As instructed to skip steps to section F.
While using TFTP and PutTy under Com3 link, I am getting an error message after typing the first command from section G:
The screens do not match to what is shown in the guidelines. Nothing loads after that.
Hi @yng2019
Greetings!
Thank you for your response and the update.
Could you please try selecting a different IP address from the 'Server Interface' drop-down menu and use the same in the command? Kindly refer to the screenshot below for guidance.
Please let me know the outcome.
Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support
Hi,
I have tried numerous of the other server interfaces and still no progress with same issue:
Hi @yng2019
Greetings of the day!
Thank you for sharing the requested information via PRIVATE CHAT.
Based on the troubleshooting performed, we found that your ICX-7150-C12P Switch is not receiving an IP address from the ISP Router. You checked the connections and accessed the device through console CLI and attempted a firmware upgrade as well as assigning a manual IP address. However, the issue persists.
As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.
To initiate the replacement, please contact us via chat using the link provided below in this post. Kindly copy the URL/link of this post and paste it in the chat along with the serial number of your RUCKUS Switch when prompted.
Please refer to the example below screenshot for guidance on how to copy and share the required information:
The below link is to contact us by chat (only)
https://support.ruckuswireless.com/contact-us
Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.
Please let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support
