Hello! We've been living in our Lennar home for more than 5.5 years. Unfortunately, just last week the internet dropped and we were unable to locate the WIFI for our home. There were no power outages recently and nothing of concern lately that could have tripped the Ruckus.
We checked the Ruckus switch and based on all the forms I read, there were no issues with lights by the ports (Syst and Pwr lights are solid green as well as the lights next to the two AP ports).
We noticed the 2 APs itself had flashing power lights and either a solid or flashing CTL light. After doing numerous restarts to the power cord connected to the Ruckus we are still not able to connect to the WIFI. I've been reading a lot of the forums and previous posts and have attempted many different things but cannot figure out the issue.
(Please note both of these AP photos are of the same AP. The second AP has flashing green lights for both the Pwr and the CTRL lights, which are not shown).
1) I am unable to scan for my Ruckus' IP address. I have installed the Advanced IP Scanner and cannot locate any Ruckus devices. Even did restarts to the Ruckus to see if it would catch, but it made no difference.
2) Thought it was the PoE's not On and working so I connected to the Command Line through USB-C and was able to see that all of the ports were "On".
3) Have done numerous resets on the Ruckus itself and followed the instructions to hold the reset button waiting for all lights to flash and let it do it's thing.
Unfortunately, none of these things have helped us in reconnecting the Ruckus to the APs. Please help!
Hi @yng2019
Greetings!
Thank you for your response and the update.
Please accept our apologies for any inconvenience caused.
Upon reviewing the details, I noticed that your switch is currently running an older non-UFI version (08070c), as shown in the screenshot below.
We recommend upgrading your switch to a supported version for improved performance and compatibility. You can follow the step-by-step instructions outlined in the RUCKUS Lennar Knowledge Base article linked below:
Important: Since you have access to the CLI, we recommend using Option 1 (TFTP method) for greater control and flexibility during the upgrade.
If you need any assistance at any point in the process, please don’t hesitate to reach out.
Thank you again for your patience and cooperation.
Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support
I have gone through the steps to download all of the required softwares in the link you provided. However, I am back at square one of not being able to locate the IP address of the switch. After googling, I was able to find the command and it shows no IP address found:
Please let us know what the next step is in getting this figured out. This has taken many days to try to fix with no resolution.
