CommScope RUCKUS Community Forums

jmogollon3 · ‎08-08-2023

My Lennar home came with a Ruckus Switch ICX7150 and 2 Access Points (APs). It's been 4 years, and everything is working well. However, I'm wanting to change the network credentials but I'm unable to login through the unleashed app or through the browser version via the master IP address. In synthesis, I do have the current credentials to connect to the Access ooint and enjoy WiFi, but unable to change the SSID and password of this network.

Any help would be greatly appreciated!

Thanks,

Javier

Imran_ruckus · ‎08-08-2023

Hi @jmogollon3

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

From the case description, I could understand that you are unable to Access unleashed to reset your Wi-Fi SSID.

If you have your Master IP Address and Access the Unleashed dashboard (As shown in the below screenshot), please try to log in with default credentials if you do not have or remember your Unleashed credentials.

Please refer to the below screenshot of the default Unleashed credentials.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

View solution in original post

Imran_ruckus · ‎08-10-2023

Hi @jrballesteros

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @jmogollon3 which is now closed.

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

CommScope RUCKUS Community Forums

Unable to change network settings on Ruckus Switch ICX7150 and APs