Unable to Boot RUCKUS ICX-7150-C12P

[pgodiwala]

Recently had a power outage and since then the Ruckus Switch will not boot with all green lights.

Tried a hard reset but it results in only all amber lights blinking.

Tried CLI access and it indicates the Kernel is corrupted and due to limited menu options, I am unable to flash the OS / Boot Partition.

What are the next steps here ? RMA ? 

[pinky_ruckus]

Hello @pgodiwala ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your Ruckus Switch is not working after the power outage.

Also, could see that you have tried to perform reset multiple times and getting Bad fit kernel image.

Could you please share a picture of the software recovery cable connections between Switch and laptop?

Please let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pgodiwala]

---

@pinky_ruckus wrote:

Hello @pgodiwala ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your Ruckus Switch is not working after the power outage.

Also, could see that you have tried to perform reset multiple times and getting Bad fit kernel image.

Could you please share a picture of the software recovery cable connections between Switch and laptop?

Please let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

---

https://drive.google.com/file/d/13zMCSvN3jbGIuTZuXqq-uBYmanEtCk0X/view?usp=drivesdk 

[pinky_ruckus]

Hello @pgodiwala ,

Thank you for sharing the pictures.

I would request you to please share a picture showing the cable connections between the Switch and the laptop.

Please see the picture for the reference.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pgodiwala]

A normal company would allow for attachments in their support system. How do u want me to send u a pic without putting it on Google drive ..making a link....etc ...etc 

I cannot even just do a reply email and for it to get added here....ridiuculous