Ruckus almost caught fire

[Veronewton]

Hello,

 Yesterday my devices that are connected to the internet through Ruckus stopped working. I turned the Ruckus off and when I turned it back on it started sparking and almost caught fire. I’ve been told someone here will help me getting the box replaced

[pinky_ruckus]

Hi @Veronewton ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your Ruckus Switch started sparking and almost caught fire.

 I’m truly sorry to hear about your experience.

Safety is our top priority, and we take incidents like this very seriously. We strongly recommend unplugging the Ruckus device immediately and not using it further.

Kindly shoot a video of the RUCKUS Switch.

In the video, please ensure to capture the following:

1. Back panel of the Switch including the connection wires if it is still connected.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

If you have any questions or need further clarification, please don't hesitate to reach out.

Thank you once again for your patience and cooperation.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Veronewton]

Hello, sorry for the delay. I have the video, how do I upload it?

[pinky_ruckus]

Hello @Veronewton ,

Thank you for the response.

I would kindly request you to please login to your Google account and access the Google drive link we shared.

You will see the ‘+’ button once you login to your Google account.

If that doesn’t work, you may please share your Google drive link after uploading the video in your drive.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @Veronewton ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.