Turned off my R510 WAPs via Unleashed app

[JGee92]

Hi Team,
I have a Lennar Smart Home and I accidentally turned off both (Upstairs/Downstairs) Ruckus R510 WAPs via my unleashed app. Now I am unable to connect to my wifi and get them turned back on.

I am not sure what my IP is or how to access it.
Thank you for your support.

[pinky_ruckus]

Hi @JGee92 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you have turned off the RUCKUS APs through the unleashed app and you are unable to connect to the wi-fi.

Could you please disconnect the Access point cable from the port which is connected to the Switch (please refer to the below figure) and connect it back to the  ports in the Switch and kindly check if the APs are turning on and connecting to RUCKUS Wi-fi?

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @JGee92 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @JGee92 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hi @JGee92 

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community