Ruckus units R510 not connecting.

[ChrisAmbro]

I have 2 until which are on not connecting. One has a red light stady and another has the power led green flashing and CTL fix green....I tried to.reset the master bit nothing happens.

[Imran_ruckus]

Hi @ChrisAmbro 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS R510 Access Points (APs).

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please disconnect both Access Points’ Ethernet cables from the RUCKUS ICX-7150-C12P Switch and reconnect them to any other available ports among the 12 (refer to the screenshot below). Once done, please verify if the Access Points start functioning again.

Kindly check and let me know the results.

Thank you for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[ChrisAmbro]

Good evening,

I tried to unplug the cables from the units but one remains with power light flashing and clt stable both green and other one is just red on power.
I was checking the main unit and I noticed that no power supply is installed !!! Also there is no cable attached to the main units....

Christian

[Imran_ruckus]

Hi @ChrisAmbro 

Greetings!!!

Thank you for the response and the detailed information.

Could you please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports?

For the Access Point with the RED PWR LED, follow the mentioned steps. 

1. Please press the RESET button on the rear side of the device to proceed with the reset of this AP.

2.  Using a pointed object, such as a paperclip or the tip of a pen, press and hold the RESET button. Continue holding the button for approximately 15 to 20 seconds until the device begins the reset process. In a few cases, the factory reset process may need to be repeated to ensure it is successfully completed.

3.   After the reset is complete, the PWR LED will initially display a solid red light, indicating that the device is in the boot-up process. It will then begin blinking green, confirming that the Access Point has successfully returned to its factory default state.
 

Please help with the query and output of the mentioned Reset steps.

Should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @ChrisAmbro 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support