Solved: RUCKUS Forums - Re: Trouble logging on my unleash app - Page 8

Famous1 · ‎04-27-2025

I haven’t logged on my unleash app in a while and now it’s telling me I’m not connected to unleash network

Famous1 · ‎07-28-2025

Imran

I did the update, delete and reinstall the app and everything is working fine now . It’s also updated to the new version you mentioned. Thank you so much

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Imran_ruckus · ‎07-29-2025

Hi @Famous1

Thank you for your response and the update.

That’s great to hear! I’m glad that you were able to upgrade the Unleashed, and the issue has been resolved.

We truly appreciate your time and patience throughout this case.
Thank you once again for reaching out to the RUCKUS Lennar Home Community. Should you have any further questions or need assistance in the future, please don’t hesitate to contact us.

Wishing you a wonderful day ahead!

If your issue has been fully addressed, please click the Kudos button and mark the responses as an Accepted Solutions.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

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Famous1 · ‎06-06-2025

I’m still not able to do this on my own due to the technicality of the various steps. It’s confusing and hard to figure out

pinky_ruckus · ‎06-06-2025

Hello @Famous1 ,

Thank you for the response and sharing the update.

I understand that you are facing issues while you are performing factory reset and creating new network..

Could you please share the screenshot of the point where you are getting stuck at?

Once we have the screenshots, we will guide you on how to proceed further.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

pinky_ruckus · ‎06-19-2025

Hello @Famous1 ,

Thank you for the response.

I understand that you are facing issues while you are performing factory reset and creating new network..

Could you please share the screenshot of the point where you are getting stuck at?

Once we have the screenshots, we will guide you on how to proceed further.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

pinky_ruckus · ‎06-11-2025

Hello @Famous1 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

pinky_ruckus · ‎06-18-2025

Hi @Famous1 ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community