Trouble logging on my unleash app

[Famous1]

I haven’t logged on my unleash app in a while and now it’s telling me I’m not connected to unleash network

[Famous1 · Accepted solution]

Imran 

I did the update, delete and reinstall the app and everything is working fine now . It’s also updated to the new version you mentioned. Thank you so much

[Famous1]

I know the IP address and I have a Mac laptop 

[pinky_ruckus]

Hello @Famous1 ,

Thank you for the response.

I understand that you are having the IP address of the Access point.

You may please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Access point IP Address OR https://unleashed.ruckuswireless.com/.

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Once you see the dashboard, please try to use the default combination credentials as mentioned below to login to the Access points using the browser.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @Famous1 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Famous1]

Pinky, I’m still not able to login with the credentials you sent me. None of them worked. With “admin” being the username and all the other list passwords. None of them worked! 

[pinky_ruckus]

Hello @Famous1 ,

Thank you for the response.

From the response, I understand that you are unable to login to the Unleashed dashboard using the credentials I have shared in the previous post.

For us to assist you further, could you please share the screenshot of the Unleashed dashboard where you are getting error ?

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community