Tried all the reset and links for icx7150

[Jhiggins91]

So I tried all the resets and links the people here said to do to reinstall the image but they have this link https://github.com/peacepenguin/tftpd64/releases. Which isn’t even a working link. So what am I supposed to do? I’m really annoyed and pissed off at ruckus and lennar because you can’t just get the help you need. 

[Jayavidhya]

Hi @Jhiggins91 

Please find the below link on how to find the IP address of the switch.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

If you face any difficulties while following the steps please share the screenshot of the error you are getting.

Best regards,

Jayavidhya

Lennar Home Community
 

[Jayavidhya]

Hi @Jhiggins91 

Please download the IP scanner application and try to find the IP address of the switch by following the below guide.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[Jhiggins91]

Why do I need to find the ip address if I’m already connected to the switch? I don’t understand why y’all expect customers do y’all’s job. What are y’all even useful for? Taking 2 days to respond is pathetic. I’ve been dealing with this issue for like 2 weeks now because y’all “guides” are terrible. Who do I need to contact to get this issue resolved because I’m no longer willing to try and fix y’all’s equipment. 

[Jayavidhya]

 Hi @Jhiggins91 

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. 
We will be exclusively supporting customers via this community forum support model.

To solve this issue we need to perform software recovery process.

As you have already mentioned in the previous post that you could not find IP address, please follow the below link carefully and find the IP address of the switch.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

We have tried to create the guides as non-technical as possible, so that they are not difficult to follow; however, if you continue to have difficulty following the steps, I would recommend that you seek outside help or a technician.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community
 

[Jhiggins91]

So are y’all paying me to do your job? 2 weeks of trying to get y’all’s crappy equipment to work is terrible. If you have to have 9000 guides to jump through just to get it to work is the equipment y’all provided even worth a **bleep**? Over this company I will just find someone that actually can help since you people clearly can’t.