Hi @Ccaley98
Greetings!!!
Thank you for contacting Lennar Home Community.
Hope you are doing well!!!
Thank you for the detailed information you shared.
As per the case description, I could understand that your RUCKUS setup is not working.
Could you please let us know the answers to the below queries to assist you better?
1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?
2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same)
3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).
4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)
Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights. Also, light the status of Access Points.
Before uploading the photos please log in to the RUCKUS account and you can upload the image.
Please let us know the answers to the above queries or if you have any queries in this regard.
Thank you again for your patience.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
Hello!
I am a different user but having virtually the same issues. Heartbeat loss on both APs at the exact same time, then they come back online a minute or two later at the same time.
This setup was working just fine for about three years before experiencing these issues. There may have been a power outage around the time it started happening but not sure. It does seem to have started happening after I updated the firmware from 200.12 to 200.14
Images below - I also have logs if that is helpful. It seems to happen every 12 hours.
May 24 22:11:25 Ruckus-Unleashed syslog: eventd_to_syslog():AP[4c:b1:cd:2a:4e:90] joins with uptime [151] s and last disconnected reason [AP Restart : power cycle]
May 24 22:11:26 Ruckus-Unleashed syslog: eventd_to_syslog():AP[4c:b1:cd:28:c4:f0] joins with uptime [151] s and last disconnected reason [AP Restart : power cycle]
May 24 22:11:26 Ruckus-Unleashed syslog: eventd_to_syslog():AP[4c:b1:cd:2a:4e:90] cold boot successfully
May 24 22:11:28 RuckusAP syslog: eventd_to_syslog():AP[4c:b1:cd:28:c4:f0] warm boot successfully,last reboot reason [power cycle].
May 24 22:12:31 RuckusAP syslog: eventd_to_syslog():Radio [2.4G] of AP[4c:b1:cd:2a:4e:90] is ON
May 24 22:12:31 RuckusAP syslog: eventd_to_syslog():Radio [5G] of AP[4c:b1:cd:2a:4e:90] is ON
May 24 22:12:32 RuckusAP syslog: eventd_to_syslog():Radio [2.4G] of AP[4c:b1:cd:28:c4:f0] is ON
May 24 22:12:32 RuckusAP syslog: eventd_to_syslog():Radio [5G] of AP[4c:b1:cd:28:c4:f0] is ON
May 25 10:12:13 RuckusAP syslog: eventd_to_syslog():AP[4c:b1:cd:2a:4e:90] joins with uptime [43398] s and last disconnected reason [Heartbeat Loss]
May 25 10:12:15 RuckusAP syslog: eventd_to_syslog():AP[4c:b1:cd:28:c4:f0] joins with uptime [43400] s and last disconnected reason [Heartbeat Loss]
May 25 22:12:34 RuckusAP 1 syslog: eventd_to_syslog():AP[4c:b1:cd:2a:4e:90] joins with uptime [86619] s and last disconnected reason [Heartbeat Loss]
May 25 22:12:39 RuckusAP 1 syslog: eventd_to_syslog():AP[RuckusAP 1@4c:b1:cd:28:c4:f0] joins with uptime [86623] s and last disconnected reason [Heartbeat Loss]
May 26 10:12:30 RuckusAP 1 syslog: eventd_to_syslog():AP[4c:b1:cd:2a:4e:90] joins with uptime [129815] s and last disconnected reason [Heartbeat Loss]
May 26 10:12:54 RuckusAP 1 syslog: eventd_to_syslog():AP[RuckusAP 1@4c:b1:cd:28:c4:f0] joins with uptime [129838] s and last disconnected reason [Heartbeat Loss]
May 26 22:12:50 RuckusAP 1 syslog: eventd_to_syslog():AP[RuckusAP 1@4c:b1:cd:28:c4:f0] joins with uptime [173034] s and last disconnected reason [Heartbeat Loss]
May 26 22:12:53 RuckusAP 1 syslog: eventd_to_syslog():AP[4c:b1:cd:2a:4e:90] joins with uptime [173038] s and last disconnected reason [Heartbeat Loss]
May 27 10:12:44 RuckusAP 1 syslog: eventd_to_syslog():AP[RuckusAP 1@4c:b1:cd:28:c4:f0] joins with uptime [216228] s and last disconnected reason [Heartbeat Loss]
May 27 10:12:46 RuckusAP 1 syslog: eventd_to_syslog():AP[4c:b1:cd:2a:4e:90] joins with uptime [216229] s and last disconnected reason [Heartbeat Loss]
May 27 22:12:59 RuckusAP 1 syslog: eventd_to_syslog():AP[RuckusAP 1@4c:b1:cd:28:c4:f0] joins with uptime [259442] s and last disconnected reason [Heartbeat Loss]
May 27 22:13:06 RuckusAP 1 syslog: eventd_to_syslog():AP[4c:b1:cd:2a:4e:90] joins with uptime [259449] s and last disconnected reason [Heartbeat Loss]
May 28 10:13:04 RuckusAP 1 syslog: eventd_to_syslog():AP[4c:b1:cd:2a:4e:90] joins with uptime [302646] s and last disconnected reason [Heartbeat Loss]
May 28 10:13:18 RuckusAP 1 syslog: eventd_to_syslog():AP[RuckusAP 1@4c:b1:cd:28:c4:f0] joins with uptime [302660] s and last disconnected reason [Heartbeat Loss]
May 28 22:13:27 RuckusAP 1 syslog: eventd_to_syslog():AP[4c:b1:cd:2a:4e:90] joins with uptime [345869] s and last disconnected reason [Heartbeat Loss]
May 28 22:13:30 RuckusAP 1 syslog: eventd_to_syslog():AP[RuckusAP 1@4c:b1:cd:28:c4:f0] joins with uptime [345871] s and last disconnected reason [Heartbeat Loss]
May 29 10:13:30 RuckusAP 1 syslog: eventd_to_syslog():AP[4c:b1:cd:2a:4e:90] joins with uptime [389071] s and last disconnected reason [Heartbeat Loss]
May 29 10:13:47 RuckusAP 1 syslog: eventd_to_syslog():AP[RuckusAP 1@4c:b1:cd:28:c4:f0] joins with uptime [389089] s and last disconnected reason [Heartbeat Loss]
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