Solved: RUCKUS Forums - Re: Transfer ruckus information to new owner - Page 5

Nhosei01 · ‎12-02-2025

Hello, I’ve moved into a new home and don’t have the original username and password to transfer the system to my WiFi.

Thank you so much for any help,

Nikki Hosei
3174133315

Imran_ruckus · ‎12-05-2025

Hi @Nhosei01

Greetings!!!

Thank you for the response and the update.

Please note that the Serial Number should be all CAPS if there are any alphabets. Try using the last 9 characters of the AP’s serial number (S/N), typed in uppercase. If that doesn’t work, ensure you’ve held the reset button for at least 10 seconds until the power LED blinks, then try again.

When prompted for a password, enter the last 9 characters of the AP’s serial number in uppercase (e.g., if S/N ends with AB123456789, use 123456789).

If the password still fails:

Double-check that you’re using the serial number from the sticker on the AP, not the MAC address.
Make sure it is typed it in uppercase (case-sensitive).

Try resetting again to ensure the AP is truly back to factory defaults.

Please let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

View solution in original post

Imran_ruckus · ‎12-08-2025

Hi @Nhosei01

Greetings!

Thank you for your response and the update.

Could you please let me know how many Access Points (APs) are installed in total in your setup?
Please confirm.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Imran_ruckus · ‎12-10-2025

Hi @Nhosei01

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Imran_ruckus · ‎12-24-2025

Hi @Nhosei01

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Imran_ruckus · ‎12-26-2025

Hi @Nhosei01

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support