Transfer ruckus information to new owner

[Nhosei01]

Hello, I’ve moved into a new home and don’t have the original username and password to transfer the system to my WiFi.

Thank you so much for any help,

Nikki Hosei
3174133315

[Imran_ruckus]

Hi @Nhosei01 

Thank you for the response and update.

You need to use a paper clip to unmount the AP. Please refer to the below video from 3:30 Minutes to learn how to get the AP off the ceiling.

https://www.youtube.com/watch?v=vFD_ByQWGH0&t=42s

Once you unmount the AP, you will be able to see the Serial Number (SN), and it will also make it easier for you to perform a hard reset.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Nhosei01]

The AP serial number did not work as the password for the recover me wifi

[Nhosei01]

Any update on this?

[Imran_ruckus · Accepted solution]

Hi @Nhosei01 

Greetings!!!

Thank you for the response and the update.

Please note that the Serial Number should be all CAPS if there are any alphabets. Try using the last 9 characters of the AP’s serial number (S/N), typed in uppercase. If that doesn’t work, ensure you’ve held the reset button for at least 10 seconds until the power LED blinks, then try again.

When prompted for a password, enter the last 9 characters of the AP’s serial number in uppercase (e.g., if S/N ends with AB123456789, use 123456789).

If the password still fails:

• Double-check that you’re using the serial number from the sticker on the AP, not the MAC address.
• Make sure it is typed it in uppercase (case-sensitive).

Try resetting again to ensure the AP is truly back to factory defaults.

Please let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Nhosei01]

Main ruckus has been reset, only 1 AP plugged in. That 1 AP was reset. Recover me pops up but not every time. When it did, I put in the AP serial number which had no letters. Each time, password is not correct.

One time a CX wifi name popped up but then went away.

The fact that this has required so much energy and effort, and with no resolution. And then to communicate through a forum where you have yo wait for responses. I feel like it’s 2002.

Can someone just FaceTime me and walk me through this so they can see that I have followed all the steps, scrupulously and still don’t have it functioning