Solved: RUCKUS Forums - Re: The power indicator light is not on and cannot... - Page 3

Andy1 · ‎12-13-2025

The power indicator light is not on and cannot work

Andy1 · ‎12-29-2025

I read the messages in the group and after doing the same, the power light still doesn't light up and it doesn't work, It should be a hardware malfunction of the machine. How can it be repaired or replaced? I was unable to send you the email with the operation video successfully, and I am also unable to send you the operation video here.

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Andy1 · ‎01-01-2026

Hi,I have already submitted a short video. Please check and advise on how to handle it later. Thanks a lot.

Imran_ruckus · ‎01-02-2026

Hi @Andy1

Thank you for the response.

Apologies I cannot see the video.

Please upload the video using the mentioned Google drive link:

Google Drive link:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Andy1 · ‎01-02-2026

I have already added it, Please take a look.
Happy new year!

Imran_ruckus · ‎01-02-2026

Hi @Andy1

Greetings!!!

Thank you for sharing the requested information.

Based on the troubleshooting performed, your ICX-7150-C12P Switch is not responding properly, when plugged to a working power outlet it is dead.

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support