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03-10-2026 03:43 PM
Problem Description:
System Status: The SYST LED is solid amber, and the PWR LED is solid green.
PoE Failure: The switch is failing to provide Power over Ethernet (PoE) to the connected Access Points (APs), leaving them completely unpowered.
Connectivity: There is no Link/Activity on any of the data ports (1-12) or the C1 uplink port when a known working gateway (Xfinity XB7/XB8) is connected.
Diagnostic Steps Taken:
Hard Reset: Attempted a factory reset by holding the Reset button for 30+ seconds; the device does not respond or cycle.
Power Cycle: Performed a full cold boot (disconnected for 2+ minutes), which did not clear the amber SYST light.
Management Port Testing: Connected a laptop directly to the "Out-of-Band" Management port using a static IP (192.168.0.x and 192.168.1.x).
Ping Test: Attempted to ping the default gateway IPs (192.168.0.2 and 192.168.1.2). The device returned "Destination host unreachable," confirming the internal operating system is not loading.
