RUCKUS Forums - RUCKUS -SWITCH DEVICE NEEDS TO BE REPLACED

visgandhi · ‎03-03-2026

We tried all options with remote support but none of them are working and finally as per last call support team recommended to get the ICX Switch replaced as it is covered warranty.

Imran_ruckus · ‎03-03-2026

Hi @visgandhi
Greetings!!!

Thank you for reaching out to the RUCKUS Community Forums.

Could you please confirm if this inquiry is related to a RUCKUS setup in a Lennar Home?

Looking forward to your response.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

visgandhi · ‎03-03-2026

Hi Imran,

Yes correct, RUCKUS setup in a Lennar Home.

Regards,

Vishal

Imran_ruckus · ‎03-03-2026

Hi @visgandhi

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS ICX Switch.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.