The SYST LED is solid amber, and the PWR LED is solid green

[josg23_contrera]

Problem Description:

• System Status: The SYST LED is solid amber, and the PWR LED is solid green.

• PoE Failure: The switch is failing to provide Power over Ethernet (PoE) to the connected Access Points (APs), leaving them completely unpowered.

• Connectivity: There is no Link/Activity on any of the data ports (1-12) or the C1 uplink port when a known working gateway (Xfinity XB7/XB8) is connected.

Diagnostic Steps Taken:

1. Hard Reset: Attempted a factory reset by holding the Reset button for 30+ seconds; the device does not respond or cycle.

2. Power Cycle: Performed a full cold boot (disconnected for 2+ minutes), which did not clear the amber SYST light.

3. Management Port Testing: Connected a laptop directly to the "Out-of-Band" Management port using a static IP (192.168.0.x and 192.168.1.x).

4. Ping Test: Attempted to ping the default gateway IPs (192.168.0.2 and 192.168.1.2). The device returned "Destination host unreachable," confirming the internal operating system is not loading.

[Imran_ruckus]

Hi @josg23_contrera 
Greetings!

Thank you for contacting the RUCKUS Lennar Home Community. 

I hope you are doing well.

I noticed that you have already created another post on the Lennar forum regarding the same concern (please refer to the link below). To avoid duplication and keep the discussion organized, kindly continue the conversation on the same thread. I will be assisting you there.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/The-SYST-LED-is-solid-amber-...

Thank you for your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support