The CAT5 Network wall plugs connection doesn't work

[yuwenchen]

I tried to use two computies and run around in my house to test all the CAT5 Network wall plugs connection, but all plugs doesn't work at all. I did turn off the Ruckus device for 10 minutes and turn it back on but it didn't fix the issue. Now, I only got wifi in my house. Could you please help?

[Imran_ruckus]

Hi @yuwenchen

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared,

As per the case description, I could understand that your CAT5 Wall network cables plugged into your ICX-7150-C12P Switch are not working.

Could you please try to use an external Ethernet Cable to plug on the Switch and try?

Could you please let us know?

1. For how long have you been facing this issue? Was there any Power Outage?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture)

3. Please make sure the Ethernet cable is connected to anyone in the 12 ports shown in the picture below:

4. May I know how many Access Points are connected to the Switch?

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights. Also, light the status of Access Points.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

[yuwenchen]

Hello Imran,

Could you please try to use an external Ethernet Cable to plug on the Switch and try?

Yes, I tried but it won't work.

1. For how long have you been facing this issue? Was there any Power Outage?

I am having this issue about 4 days now. It was a xfinity internet outage happened, once the internet back up, the wall plugs are not working. I tried to turn off the device and leave it 10 minutes and turn it back on for 2 times, but the it could not fix the issue.

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture).

Only the SYST and PWR light up, SYST is yellow color and PWR is green color.

3. Please make sure the Ethernet cable is connected to anyone in the 12 ports shown in the picture below:

Yes, all ethernet cable is connected 

4. May I know how many Access Points are connected to the Switch?

2

Thank you so much.

[Imran_ruckus]

Hi @yuwenchen

Thank you for the response and answering to the queries.

As you mentioned that, there is an amber/yellow light on the "SYST" and a green light on the "PWR" on the Switch. Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly. 

Please follow the below steps in order to fix this issue:

First, we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnected.

2. Please try to press the reset button using a paper click or a small stick 

• Remove power from the switch.
• Press and hold the Reset button while applying power to the switch.
• After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

3. We must get console access to the ICX-7150-C12P Switch as mentioned in the steps from the guide below:

How to console in the ICX-7150-C12P: 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Below are the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link: 

 https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-r...

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

[yuwenchen]

Hello Imran,

I would like to ask if I need to enter the licenses after the reset? I don't know anything about the licenses.

V/R

Thank You