Testing connection on ruckus icx 7150-c12p

[Lorrie123]

We had a power outage 5 days ago and our internet has been slow to non existent. We had our internet service provider out and checked that connection, it’s fine. How do we check the ruckus? We are still experiencing problems. 

[Lorrie123]

No we have not resolved the issue. We pulled up the command line but cannot get the SSH prompt. 

[Lorrie123]

We are still experiencing problems. I followed the directions sent to us. We can pull up a command line but it does not give us an SSH prompt. Please help. 

[pinky_ruckus]

Hi @Lorrie123 ,

Greetings!!!

Thank you for the response.

As we know that the Switch is running in the Routing code,we need to fix the issue by entering few commands in the CLI of the Switch.

To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Once you can access CLI like this, you can follow the article shared in the previous post.

Please share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Lorrie123]

 this is as far as we get. Still not getting those prompts

[pinky_ruckus]

Hello @Lorrie123,

Greetings!

Thank you for sharing the screenshot.

From the response you shared, you mentioned that you are unable to get an SSH prompt, instead , getting the Ruckus response.

From the above screenshot, it seems that the Ip address you used to login to the CLI appears to be of Unleashed AP and not of the ICX-7250 Switch.

Once you access the IP address from the IP Scan results, to confirm that the IP address is associated with the Switch, you should observe the Switch Dashboard, which should be visible upon accessing the appropriate IP address, as illustrated in the screenshot below.

I recommend cross-checking the IP addresses listed in the IP scan results under the names "Ruckus Wireless" or "Brocade Communications" to identify the correct IP address of the Switch and proceed to access the CLI accordingly.

Please let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.