Technical Support - Internet Connection

[Jdh2214]

2nd ticket in a week… Never heard back from the original…

[pinky_ruckus]

Hello @Jdh2214 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Jdh2214]

 

  

[Imran_ruckus]

Hi @Jdh2214 

Greetings!!!

Thank you for your recent correspondence and the information.

Based on the case information provided, it appears that you are encountering issues with the RUCKUS Setup.

We may need to check some configurations of your RUCKUS ICX-7150-C12P Switch to troubleshoot this issue.

To proceed with troubleshooting the issue, please follow the steps outlined below to access the Command Line Interface (CLI) and provide the necessary command outputs:

1. First, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using IP Scanner free applications: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

2. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

If you can access the Command line the prompt should look like below:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

3. After successfully accessing the CLI, please execute the following commands and provide the outputs:

   enable

   show version

   show flash

   show inline power

   show inline power detail

   show interface brief

Please share the command outputs or screenshots if you encounter any issues or errors during these steps. 

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Jdh2214]

Dude... I followed your steps that lead me down an endless rabbit hole if I do not know my Unleashed password... I work for the State in IT and this has to be one of the most challenging requests that Ruckus is seriously expecting the average Joe to complete... 

I followed steps up until I had to do a hard reset. My switch would not come out of boot mode with all lights flashing. I sat here for 4 hours trying to have it get back to just passing through internet. I stopped following the steps when in 2025 less than 35 days until 2026 the steps expected me to have a laptop with an ethernet port AND a usb C port... Or I would have to be close enough to the Ruckus to extend the 2 cables to it. I finally unplugged and held the button until the first set of lights flashed, and it did not repeat flashing... It sat there for 5mins on the System and Power light. After 5mins my internet was pass through this horrible configuration... I need you to explain to me an easier route to reset my Unleash password. Jump on a call and walk me through this instead of passing me multiple troubleshooting steps that Ruckus seems to have... 

[Jdh2214]

This is the B.S. that Ruckus has going for itself... I have to have this setup to be able to create a new password????... I need in my system. And I need my system to simply work...