Switched ISP, now I'm seeing Recover.Me SSID, but can't login to it using SN as PW

[joejmz]

I just switched from Xfinity to AT&T fiber and now I'm seeing SSID Recover.Me-########.

The unit is an R510

I checked Ruckus Support and read documentation which said the password is the unit's serial number, but that's not working.

[Yarenis]

Hi @joejmz 

The Recover.Me is showing on the WiFi Connections or as SSID, and it is not possible to connect to the Internet any device, because the access Point is not online, maybe when you change the Service provider the new one is not properly connected to the Switch or instead to connect a router or gateway they connect a modem, and the modem does not have the capability to connect multiples devices to internet only one, let me add the guide of the possible set-ups for Lennar home.

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Port-side view for the ICX7150 Switch

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-98DBADCF-277F-4450-8A0B-58A4F916179...

Recover.Me Issue / Steps Troubleshooting (Unleashed)

https://support.ruckuswireless.com/articles/000011009

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired