06-11-2023 04:37 PM
Troubleshooting.
1. Disconnected power to the switch; nothing changed.
2. Tried to connect via com port via putty; did not work
3. Tried to reset device by unplugging switch and pushing reset button as per instructions; did not work.
Please advise,
06-12-2023 06:01 AM
Hi @Silverbullet
Greetings of the day,
For further troubleshooting, please let us know the LED status of the switch and the access points using the below guide.
R510 LED lights
RUCKUS LED Lights
Best regards,
Jayavidhya
Lennar Home Community
06-12-2023 06:55 AM
06-12-2023 07:04 AM
Also, I had received this switch as a replacement for the original one. #01372069 was the case number in case you need to verify. The S/N for my switch is: FEK3849Q0BA which I received last year which was replaced SN : FEK3836R080 which was struck in router mode.
06-12-2023 08:37 AM
Hi @Silverbullet
Thanks for the response.
If the resetting process doesn't work, we need to perform a software recovery.
Here is the quick guide to perform software recovery.
How to perform a Software recovery on an ICX7150 switch
Ruckus ICX Recovery Load boot code from boot monitor
https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s
If you find any difficulties or error while following the steps please share the screenshot of the image you are getting.
Please let us know if you have any queries in this regard.
Best regards,
Jayavidhya
Lennar Home Community