Switch stop working

[Fin]

My switch is installed in a home. The switch no longer puts out power over Ethernet to the access points

[Imran_ruckus]

Hi @Fin 

I hope this message finds you well.

Thank you for your prompt response and for the detailed information you provided.

It appears that the issue may be related to the RUCKUS ICX-7150-C12P switch entering a disabled state. To resolve this, you will need to enable it using specific commands in the Command Line Interface (CLI).

I recommend reviewing the following self-help article from the RUCKUS Lennar Knowledge Base for guidance on this troubleshooting process:

RUCKUS Lennar Knowledge Base Article

Should you encounter any difficulties during the process, please do not hesitate to reach out for assistance.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

[Fin]

My iMac won’t install any of the lan scanning apps to find the switch ip address. Guess it’s to old. Have no idea  how to do step one without the app. Tried calling your tech service and they referred me back to you. Hopefully you can help. Seems like an over the phone walk through on how to fix your faulty device would be nice. Thanks

[pinky_ruckus]

Hello @Fin ,

Thank you for the response.

I understand that you are unable to access the IP address of the Switch using Scan applications on your Mac device.

Please follow the below article on how to find the IP address of the Ruckus devices.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

May I also please know if you have access to a Windows laptop?

This forum is on best best-effort support basis.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

However, please do not worry. Please follow the steps as mentioned in the article and let us know if you are getting stuck at any point.

Thank you for your understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @Fin ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @Fin ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.