Switch problems (potentially)

[kaz]

Since swapping our 7150 C12P with a replacement sent to us by Ruckus, things had been working. It worked out of the box without setup, and I didn't bother updating the firmware or changing the settings, partly because I didn't have the passwords and stuff to log into the system. In recent days, our phone calls have become very choppy or dropping (we use a Wifi booster because we get no Verizon signal here) and the internet speeds are dropping drastically. Speedtest will show 1 Mbps for several seconds before ramping up to a mere 80 Mbps (we get at least 200-400 Mbps depending on the place in the house). I'm thinking it might be because the settings on the 7150 switch are generic from the last user or factory and need to be optimized. Please advise.

[kaz]

Also, why do you keep insisting that the ISP should go in ports 1-12? When I do that, it either doesn't work or I get really slow throughput. If I put it into the C1 port, it works and I get hundreds of Mbps down and a hundred up. The C1 port is supposed to be the uplink port.

[kaz]

Maybe you need to just send me a switch that's already reset properly. None of the videos or explanations seem to be relevant to the switch you sent me.

[Imran_ruckus]

Hi @kaz 

Greetings!

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @kaz,

Thank you for your response and the update.

Apologies, but we are unable to proceed with an RMA at this time, as your device was recently replaced. Replacement switches are shipped with factory default settings.

Based on the current status, the switch and Access Point LED indicators appear normal. We recommend performing a factory reset of the Access Points and reconfiguring them.

Please refer to the mentioned RUCKUS Lennar Knowledge Base self-help article for the factory reset process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-Factory-Reset-Your-RU...

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[kaz]

You keep asking me do things that don't work or aren't addressing the issue. Before telling me to do something, could you give me a reason why I should do this? Why would factory resetting the access points help if I'm simply having trouble logging into the switch? When the access points are disconnected, they have NOTHING to do with the switch at that point.