Switch not powering on

[kennethss]

ICX 7850 Switch not powering on, troubleshooting as reset, PSU swap doesn't help.

Looking for RMA assistance

[Jayavidhya]

 Hi @kennethss 

Greetings of the day,

From the case description I could understand that issue is related to switch not powering on 

1. Is this a new installation ? Was the setup working fine before ? 

2. Was there any power outage that occurred ? 

3. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same)

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community
 

[kennethss]

It doesn't help, it was working before, no outage, no lights

[Jayavidhya]

Hi @kennethss 

For detailed understanding of the issue please confirm the LED status of the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

 Also please try to reset the Switch again as mentioned below.

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick 

• Remove power from the switch.
• Press and hold the Reset button while applying power to the switch.
• After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES AS DESCRIBED ABOVE.

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community
 

[kennethss]

It's complete dead, no power signs