Switch not Sending signal (power) to APs. ICX 7150 C-12

[Silverbullet]

None of the APs (4) are receiving signal from the switch. 

[Imran_ruckus]

Hi @Silverbullet 

Thank you for the response and the information.

Apologies for the inconvenience. As per our part of the process, we must go through all the steps of troubleshooting and get all the details to resolve the issue.

Please note, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model only.

And please note that this forum is on best effort basis.

Please help us with the details posted in the last post and use the link to upload a VIDEO by following the process of getting an error and showing all cable connections to the Switch.

Thank you again for your patience and understanding. 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Silverbullet]

videos uploaded

[Imran_ruckus]

Hi @Silverbullet 

Thank you for the Videos.

We cannot see both the cables connected to the laptop, since it is very dark in the video. We request you share us a Clear Video which shows all the cables clearly and using Putty or Moba once again.

Thank you again for your patience and understanding. 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Silverbullet]

sent

[Imran_ruckus]

Hi @Silverbullet 

Greetings of the day!!!

As mentioned in our previous post, we request you share with us a Clear Video which shows all the PHYSICAL CABLES set up with Switch and Laptop clearly visible and using Putty or Moba in a SINGLE VIDEO.

Thank you again for your patience and understanding. 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.