Switch in boot mode, unable to reset or console into switch

[danalbre]

We had a power outage and the access points have no power. Switch appears to be stuck in boot mode as I've seen on many other posts (green and amber lights). Multiple reset attempts do not work (power down switch and hold the reset button while powering back up), the lights just flash amber unendingly. I've tried to connect my computer directly to the switch to update or factory reset, but this has not worked. I've downloaded and installed the drivers that should help the devices recognize the connection (CP210x) and restarted my computer, but when I connect using either a USB-C cable or an ethernet cable using the identified port (COM3), my Putty console just sits there. Of potential note: my laptop has only USB-C ports, I've tried connecting directly from USB-C (laptop) to USB-C (switch) or via a USB adaptor, nothing works. Please advise this is extremely frustrating.

[pinky_ruckus]

Hi @danalbre ,

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community