CommScope RUCKUS Community Forums

Millstein · ‎09-29-2024

My icx7150 switch has worked great today I noticed devices suddenly stopped working. I checked my switch and noticed the status lights were off. I unplugged and plugged back in, the status lights flashed for less than a second but nothing happens after that. I have tried multiple power sources and still won't get the switch to power on.

pinky_ruckus · ‎10-01-2024

Hi @Millstein ,

Greetings of the day!!!

Thank you for sharing the requested VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up even after connecting it to working power outlet, and when plugged in, all lights are off. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

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CommScope RUCKUS Community Forums

Switch does not power on