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Switch disconnected and requires firmware update 80.0.90 or higher.

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Ruckusbandwagon
New Contributor

‎02-20-2025 09:49 PM

Hello,

My switch is showing disconnected on the ruckus dashboard. I see that my AP are connected, but when on the WiFi channels some of the network connection works and at times it will not. I have the ICX7150-C12 and have tried all the suggested methods of trying to upgrade the firmware but not I have been successful with. 
I would like to believe the USB flash drive is the easiest way but when I download the firmware I cannot get pass the go to folder boot as there is no boot file. I’ve tried to download multiple versions and still unable to locate the boot file. 
The web GUI option was also a setback as the suggested site github is no longer valid. 

I need an alternative and more up to date way of updating the firm to see if I can get it back online and have all the AP working properly again. Thank you.

 

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Ruckusbandwagon
New Contributor
In response to Imran_ruckus

‎02-21-2025 06:17 PM

Yes, thank you Imran. I was finally was able to resolve this issue and the switch is back online. It would have been much more appreciated if the explanations were a little more upfront rather than having us go through a million sub-post just to complete the task.

For those who are experiencing the same issue as me, below are the steps I took.

  1. Locate Switch IP address: https://www.advanced-ip-scanner.com/ -->After locating the switches IP address --->Enter IP address on the browser to confirm switch IP address, you should see the Ruckus Dashboard (white background, NOT the gray Unleash dashboard )
  2. Download Driver: https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows -->Extract all and install driver
  3. Connect USB to USBC cable: from laptop to Switch USB-C port
  4. Open device manager and locate Port: COM#
  5. Download “Command Line Interface” (CLI), PuTTy: https://www.putty.org/ -->Open PuTTy and start new session using: Serial, speed should automatically be set at 9600 --->Enter which COM# that is connect to the Ruckus Switch ---->Press Open the run the session.
  6. Follow prompts for: Fixing RUCKUS ICX-7150-C12P Switch Routing Code (SPR) issue using Command Line Interface (CLI) https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-...

I hope that makes it easier and is helpful. 

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