Switch disconnected and requires firmware update 80.0.90 or higher.

[Ruckusbandwagon]

Hello,

My switch is showing disconnected on the ruckus dashboard. I see that my AP are connected, but when on the WiFi channels some of the network connection works and at times it will not. I have the ICX7150-C12 and have tried all the suggested methods of trying to upgrade the firmware but not I have been successful with. 
I would like to believe the USB flash drive is the easiest way but when I download the firmware I cannot get pass the go to folder boot as there is no boot file. I’ve tried to download multiple versions and still unable to locate the boot file. 
The web GUI option was also a setback as the suggested site github is no longer valid. 

I need an alternative and more up to date way of updating the firm to see if I can get it back online and have all the AP working properly again. Thank you.

[Imran_ruckus]

Hi @Ruckusbandwagon 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering intermittent internet connectivity with the RUCKUS ICX-7150-C12P Switch and you are trying to upgrade the same.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Before the upgrade process, I would like to inform you that the symptoms you have mentioned seem like a Routing Code issue, we suggest you fix the same first.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article to fix it.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-...

Please let me know how it goes and let me know if you are stuck at any point during this process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Ruckusbandwagon · Accepted solution]

Yes, thank you Imran. I was finally was able to resolve this issue and the switch is back online. It would have been much more appreciated if the explanations were a little more upfront rather than having us go through a million sub-post just to complete the task.

For those who are experiencing the same issue as me, below are the steps I took.

1. Locate Switch IP address: https://www.advanced-ip-scanner.com/ -->After locating the switches IP address --->Enter IP address on the browser to confirm switch IP address, you should see the Ruckus Dashboard (white background, NOT the gray Unleash dashboard )
2. Download Driver: https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows -->Extract all and install driver
3. Connect USB to USBC cable: from laptop to Switch USB-C port
4. Open device manager and locate Port: COM#
5. Download “Command Line Interface” (CLI), PuTTy: https://www.putty.org/ -->Open PuTTy and start new session using: Serial, speed should automatically be set at 9600 --->Enter which COM# that is connect to the Ruckus Switch ---->Press Open the run the session.
6. Follow prompts for: Fixing RUCKUS ICX-7150-C12P Switch Routing Code (SPR) issue using Command Line Interface (CLI) https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-...

I hope that makes it easier and is helpful.