Switch and AP problems

[Aromero]

I had a power surge in our neighborhood last year and ever since my access points haven’t been working. Tried resetting the modem but still no luck, tried a number of things and no luck. How do I fix??

[pinky_ruckus]

Hello @Aromero ,

Thank you for the response.

Please share the picture of the Switch for us to proceed with the troubleshooting.

Also, could you please confirm what is the issue with the APs?

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[Aromero]

1) Yes was working great until power outage for almost 2 years.

2) All lights that are illuminated on SWITCH are green, no amber. Lights currently illuminated are STAT, SYST, PWR. Port 1 is connected to modem, yes it does provide internet being that is currently what we are utilizing, Xfinity router/modem. The other ports connected are the 3 access points, all flickering green. C1/C2 and X1/X2 have nothing plugged into them. The 3 ports located under the the PWR icon have nothing plugged into them. 

3. Yes Xfinity router/modem is working. It is what we are currently using since power outage.

4) 3 access points. First AP- 5g/2.4g/PWR illuminated green, no other lights illuminated. No Amber.

                             Second AP- SAME AS FIRST

                             Third AP- 5G/2.4/CTRL/PWR all green. No amber

I am trying to upload pictures, but it's saying file is too big. 

[pinky_ruckus]

Hi @Aromero ,

Thank you for the response and sharing the pictures.

Before we can help, we need to check which version the Switch is  currently running.

Please follow the below steps and help us with the queries,

1.  To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @Aromero ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @Aromero ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.